Refund & Exchange Policies

1. Refund Only (No Return of Goods)

  • Process Initiation: Submit a refund request with the reason.

  • Seller Review: The seller will approve or reject the request.

    • Approval: Refund processed within the specified timeframe.

    • Rejection: Seller provides a reason. For disputes, contact:

2. Refund After “Shipped” Status (Goods Not Dispatched)

  • Scenario: Tracking number logged but goods not shipped.

  • Process:

    • Seller verifies shipment status.

      • Approval: Shipment canceled; refund issued.

      • Rejection: Goods already dispatched. Seller explains and assists via:

3. Return & Refund

  • Approval:

    • Return goods to the provided address; submit tracking details.

    • Refund issued after verification.

  • Rejection:

    • If product is damaged/opened, seller notifies via email or chat.

    • Contact for appeals:

4. Product Exchange

  • Approval: Return defective item; replacement shipped.

  • Rejection: Non-quality issues explained. Questions?