Questions & Answers
SEND US A MESSAGE
CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
Do I need to pay for shipping for online store orders?
1.Free delivery: Delivery within 7-15 working days.
2.Standard shipping: 5-10 working days.
3.Standard shipping: 5-10 working days.
How long do I have to return an order?
Cross-border returns require an additional 7-15 days of customs clearance time
Payment Information
Can I be reimbursed through the original payment method?
The refund will be made via the original route, and the arrival time is similar, usually 1-3 working days (some will be instantly).
Is the product I received the same as what I saw in the picture?
Generally, the product will be the same as the picture, but there may be slight differences (such as packaging, color, etc.), please refer to the actual product. It is recommended to refer to the buyer's pictures or product details.
How can I return an item?
Video customer service/manual connection: Since the product problem is complicated, we hope that your company can provide video or telephone communication support to clearly explain the situation.
Exchange process guidance:
Do I need to send back the original product first?
Is there a designated logistics method or return label?
When can the exchanged product be sent out?
Time arrangement: I can cooperate with the communication during [your available time period, such as Monday to Friday 10:00-18:00].