Frequently Asked Questions
Generally, the product will be the same as the picture, but there may be slight differences (such as packaging, color, etc.), please refer to the actual product. It is recommended to refer to the buyer's pictures or product details.
The receipt is usually provided in the order confirmation email or in the "Order History" of your account. If it is an e-commerce platform (such as Taobao, Amazon, etc.), you can download the electronic invoice or view the details in "My Orders".
Provide ChiaXiang video customer service or connect with salesperson to handle exchange.
If the product page is marked "Available for pre-order" or "Arrival notification", it will usually be restocked later. It is recommended to pay attention to the product page or subscribe to arrival notifications.
The delivery range depends on the merchant and logistics. When filling in the address during checkout, it will automatically show whether it is supported. Some remote areas or overseas may not be delivered, please consult customer service for details.